Locate and select Skype from the list, then click Uninstall. Go to start menu > Settings > Apps & features.
To reinstall the Skype app for Windows 10, first we will have to uninstall it. If you can’t even open the Skype app, or if the Skype app keeps crashing, you can try to reinstall it. Click on it to reset Skype to its factory settings. Scroll down until you see the Reset button. Select Skype then click on Advanced settings. Search for Apps & features and then open it.
If Skype is still not working in your Windows 10 after trying all the fixes above, you can try to reset Skype to its factory settings. You may want to change to a public DNS like Google or Cloudflare DNS.
If you are using your default ISP DNS, it could be the DNS server that is causing Skype to not work.
For detailed guide on how to check your proxy settings in Windows 10, read here. If you don’t use a proxy, check if there is any proxy unintentionally set in your PC. If you have a proxy set, check if the proxy is working as intended. If you’re seeing the Skype not connecting calls or server on Windows 10, it could be due to misconfigured proxy or DNS settings. It means to allow Skype connections on Private and Public network.
If you don’t use any external Firewall like your antivirus firewall program, Windows will automatically activate its own Firewall to protect you from malicious attacks and advanced threats.įirewall will add program to its block list if it thinks the program may endanger your computer. Check your Windows Firewall or other FirewallĪssuming you have a working internet connection and you have no problem accessing to any website on the same computer, check your firewall if Skype is on the block list. If the problem persists, continue to the next solution. Under Choose which apps can access your camera (and microphone), make sure Skype is checked and enabled. Make sure the allow apps to access your microphone option is enabled. Make sure the Allow apps to access your camera option is toggled on. To check these privacy settings, go to start menu. You will have to make sure that these settings are set to what they should be, assuming that your camera and microphone are both working fine. In Windows 10, there are a few privacy settings that can strip away the permission of an app to use your microphone and camera.
Check camera and Microphone permission in Windows 10 You only have to work your way down the list until your find something that works for you. It’s not necessary to go through them all. We will be focusing more on the “fail to connect to Skype server” problem and unable to make calls in Skype problem on Windows 10.Īnyway, we’ve listed a few solutions below for you to troubleshoot your Skype not working problem on Windows 10. So, we are not going to troubleshoot your Microphone or camera problem in this post since Skype will notify you if your device has any problem. If it’s your camera or microphone that is causing the problem, Skype would not show fail to connect error but instead they will show exactly which device has a problem that need to be fixed. In most cases, Skype not working errors or fail to connect to Skype issues are due to internet connection problem or improper internet connection settings such as DNS or proxy. There are two common situations in which the Skype for Windows fails to work: Skype can’t make any voice or video calls, and Skype app fails to connect to Skype server. This can be very frustrating especially if it’s an urgent call. When you were about to make a call, suddenly, your Skype app stops working on Windows 10.